Introducing Four New Algood Pros
At Algood, we’ve always known that great companies are built by great people. For more than fifty years, our strongest competitive advantage has been the talent and care our employees bring to every project, prototype, and product. Over the past year, we welcomed four professionals into key roles, deepening our engineering rigour, tightening operations, and elevating the service experience our customers count on. We’re excited to introduce you to them.
Ensuring Quality
The veteran of this group joined Algood nearly a year ago. As a quality engineer, Bin Hao concentrates on production and assembly processes, ensuring that every caster or wheel exceeds industry standards and is precisely what the customer ordered. He helps maintain superior quality at each manufacturing stage through rigorous testing and error processing.
Bin is a mechanical engineer with his P. Eng. designation and over 15 years of quality assurance experience at various manufacturing and automotive companies. Still, he says there’s something different about Algood. “Here,” Bin says, “everyone takes ownership of quality control and people work together.” Unlike other environments he’s worked in, the production staff is cross-trained and qualified to work in many areas. That helps maintain a constant focus on quality.
As Algood is poised to launch new products, Bin is thrilled to be involved in the process through testing and evaluation. “You see growth and product development every day at Algood,” Bin remarks. “It’s very exciting.”
When he’s not working, Bin is a huge soccer buff, both as a player and a fan.
Enhancing Supply Chain Systems
With a varied background and sharp mind, Victor Lao is making his mark at Algood in many ways. Working primarily in inventory management, Victor is enhancing systems, streamlining the purchasing handoff, and modernizing records management. He is also applying his extensive systems expertise to help upgrade our ERP and management reports, strengthening inventory from planning to delivery.
His eclectic background includes a Master’s degree in Cells & Systems Biology, experience in genetics, data and imagery, and a certification in supply chain management.
Since starting at Algood in February this year, he’s noticed something unique about the environment. “There’s more independence and trust, coupled with less micromanagement,” according to Victor. “That makes it more collaborative, with each employee taking ownership and helping to solve problems.”
He’s looking forward to using his wide array of technical skills and experience in many areas and in many ways to contribute to Algood’s success.
Outside of work, Victor recharges by road-tripping around Ontario, visiting small towns and soaking up the great outdoors.
Facilitating On-Time Delivery
As our newest logistics specialist, Parminder (Pam) Kaur makes the decisions that ensure our customers receive their orders when they want them. By selecting, scheduling, and managing carriers, she keeps a very busy shipping area humming—supporting reliable timelines for made-in-Canada casters across North America.
Interestingly, prior to joining Algood in July, Parminder worked on the other side of logistics, in customer service and dispatching for a freight company.
Echoing others’ comments, Parminder has been impressed with the distinctive environment at Algood, where, as she says, “everyone is supportive, valued, and willing to help each other.”
She’s eager to learn more and contribute to Algood’s growth, particularly shipping products worldwide.
Pam is an avid reader interested in psychology, human behaviour, and self-improvement.
Supporting Customers
In a company with our bustling sales volume, a customer service representative is in the eye of the storm all day long. Since May, Dani Medeiros has been handling the role like a pro. Whether working with customers on the phone or fulfilling orders, receiving payments or liaising with shipping, Dani has managed tasks while keeping her cool and even helping others.
Before joining Algood, Dani spent 15 years as a real estate representative at Remax. That experience helped her develop key skills like building rapport, trust, and long-term relationships, while also sharpening her critical thinking and time management skills.
“Remax and Algood are very different,” Dani explains. “While Remax offers a lot of independence, Algood provides a ton of support with someone always willing to help. It’s what I like most about Algood – it’s so collaborative. It feels like family.”
She recognizes that, as a CSR, her role will be vital in shaping Algood’s future. As Dani says, “Every interaction is an opportunity to build trust, make customers feel valued, and make them want to come back.”
Dani is a passionate foodie who will travel almost anywhere to try a new food experience. She also spends a lot of time with friends, family, and her Doberman, Lana.
These four additions strengthen what sets Algood apart: integrated manufacturing under one roof. We stamp, bend, and weld metals and mould plastics in North America, supported by individuals who solve problems as a team. For distributors, OEMs, and industrial engineers, that means streamlined development, clear communication, and precision outcomes from concept to shipment. Together, these people expand our capacity to move faster and build with greater control, contributing directly to your success and, in turn, to ours.
