Four-New-Employees-President-Blog

Introducing Four New Algood Pros

At Algood, we’ve always known that great companies are built by great people. For more than fifty years, our strongest competitive advantage has been the talent and care our employees bring to every project, prototype, and product. Over the past year, we welcomed four professionals into key roles, deepening our engineering rigour, tightening operations, and elevating the service experience our customers count on. We’re excited to introduce you to them.

Ensuring Quality

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The veteran of this group joined Algood nearly a year ago. As a quality engineer, Bin Hao concentrates on production and assembly processes, ensuring that every caster or wheel exceeds industry standards and is precisely what the customer ordered. He helps maintain superior quality at each manufacturing stage through rigorous testing and error processing.

Bin is a mechanical engineer with his P. Eng. designation and over 15 years of quality assurance experience at various manufacturing and automotive companies. Still, he says there’s something different about Algood. “Here,” Bin says, “everyone takes ownership of quality control and people work together.” Unlike other environments he’s worked in, the production staff is cross-trained and qualified to work in many areas. That helps maintain a constant focus on quality.

As Algood is poised to launch new products, Bin is thrilled to be involved in the process through testing and evaluation. “You see growth and product development every day at Algood,” Bin remarks. “It’s very exciting.”

When he’s not working, Bin is a huge soccer buff, both as a player and a fan.

Enhancing Supply Chain Systems

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With a varied background and sharp mind, Victor Lao is making his mark at Algood in many ways. Working primarily in inventory management, Victor is enhancing systems, streamlining the purchasing handoff, and modernizing records management. He is also applying his extensive systems expertise to help upgrade our ERP and management reports, strengthening inventory from planning to delivery.

His eclectic background includes a Master’s degree in Cells & Systems Biology, experience in genetics, data and imagery, and a certification in supply chain management.

Since starting at Algood in February this year, he’s noticed something unique about the environment. “There’s more independence and trust, coupled with less micromanagement,” according to Victor. “That makes it more collaborative, with each employee taking ownership and helping to solve problems.”

He’s looking forward to using his wide array of technical skills and experience in many areas and in many ways to contribute to Algood’s success.

Outside of work, Victor recharges by road-tripping around Ontario, visiting small towns and soaking up the great outdoors.

Facilitating On-Time Delivery

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As our newest logistics specialist, Parminder (Pam) Kaur makes the decisions that ensure our customers receive their orders when they want them. By selecting, scheduling, and managing carriers, she keeps a very busy shipping area humming—supporting reliable timelines for made-in-Canada casters across North America.

Interestingly, prior to joining Algood in July, Parminder worked on the other side of logistics, in customer service and dispatching for a freight company.

Echoing others’ comments, Parminder has been impressed with the distinctive environment at Algood, where, as she says, “everyone is supportive, valued, and willing to help each other.”

She’s eager to learn more and contribute to Algood’s growth, particularly shipping products worldwide.

Pam is an avid reader interested in psychology, human behaviour, and self-improvement.

Supporting Customers

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In a company with our bustling sales volume, a customer service representative is in the eye of the storm all day long. Since May, Dani Medeiros has been handling the role like a pro. Whether working with customers on the phone or fulfilling orders, receiving payments or liaising with shipping, Dani has managed tasks while keeping her cool and even helping others.

Before joining Algood, Dani spent 15 years as a real estate representative at Remax. That experience helped her develop key skills like building rapport, trust, and long-term relationships, while also sharpening her critical thinking and time management skills.

“Remax and Algood are very different,” Dani explains. “While Remax offers a lot of independence, Algood provides a ton of support with someone always willing to help. It’s what I like most about Algood – it’s so collaborative. It feels like family.”

She recognizes that, as a CSR, her role will be vital in shaping Algood’s future. As Dani says, “Every interaction is an opportunity to build trust, make customers feel valued, and make them want to come back.”

Dani is a passionate foodie who will travel almost anywhere to try a new food experience. She also spends a lot of time with friends, family, and her Doberman, Lana.

These four additions strengthen what sets Algood apart: integrated manufacturing under one roof. We stamp, bend, and weld metals and mould plastics in North America, supported by individuals who solve problems as a team. For distributors, OEMs, and industrial engineers, that means streamlined development, clear communication, and precision outcomes from concept to shipment. Together, these people expand our capacity to move faster and build with greater control, contributing directly to your success and, in turn, to ours.

A Summer Tribute to Caster Dads

A Summer Tribute to Caster Dads

Business doesn’t slow down just because the days get longer. In fact, summer in manufacturing can be one of the most demanding stretches of the year. You’re juggling forecasts, supplier lead times, vacations and shutdowns, new specs, and demanding expectations. I know how heavy the load can get—because we feel it too.

But sometimes, in the middle of all the complexity, it helps to step back, breathe in a little deeper, and laugh.

Now, I’ll be the first to admit: I like to think I’m funny. My kids like to remind me I’m not. But in honour of Father’s Day (just a few days late) and all the hardworking folks who keep this industry rolling, here are a few of my favourite Dad jokes from the caster world. Yes, they’re a little corny. But like a good caster, they’re built to move you… even if it’s just an eye-roll and a grin.

What’s a caster’s favourite workout?
Spin class.

Why are meetings always capped at 30 minutes?
Because we’re always going in circles.

Why do some casters refuse therapy?
The rigid ones can’t pivot emotionally.

What is a caster’s greatest strength
Keeping its bearings under pressure.

Why is caster manufacturing great for family businesses?
It moulds strong characters.

Why don’t casters ever gossip?
They’re always two-weld mannered.

Why are engineers bad at small talk?
They prefer measured responses.

What’s the best part of a caster to eat?
The yoke.

What’s a caster’s favourite kind of music?
Heavy metal

Why don’t casters ever argue?
Because they always roll with the punches.

What did the caster say at the party?
Let’s roll!

We take our work seriously at Algood, but we never take ourselves too seriously. Because we know what really matters: our customers, suppliers, colleagues, and most importantly, all the people behind the purchase orders, whether they work in the office, in the plant, or on the road, and all of their families.

If one of these jokes made you laugh, groan, or immediately forward it to someone, then I’m happy to have made your day a little brighter. A belated Happy Father’s Day to all the Caster Dads and everyone who brings a little strength and spin to the world around them.

Now back to business. With a smoother ride—and maybe a yoke joke in your back pocket.

Got any caster dad jokes, comment below!

Thumbnail for Blog: Manufacturing Custom Solutions and High-Volume Runs: The Algood Approach

Custom Solutions and High-Volume Runs: The Algood Approach

When you’ve been in the caster manufacturing industry as long as I have, you learn one fundamental truth: success isn’t just about making a great product; it’s about making the right product at the right time—whether that means delivering a one-off custom caster or ramping up to mass production without missing a beat. At Algood, we’ve built our reputation by mastering the balancing act between customization and high-volume production without sacrificing the craftsmanship that sets us apart.

Customization and mass production are often viewed as opposites—one requiring flexibility, the other demanding efficiency. Many manufacturers see a zero-sum game where they must choose one over the other. At Algood, we reject that notion. We seamlessly integrate both custom solutions and high-volume production, delivering outstanding lead times and dependable delivery dates without sacrificing quality or craftsmanship.

Achieving this balance is no easy feat. It requires precise production planning and real-time adaptability. Our teams meet daily to refine production schedules and weekly to strategize engineering adjustments. Good lead hands—experienced professionals overseeing the manufacturing process—ensure that smaller custom jobs fit into our workflow without disrupting large-scale production runs. It’s a juggling act we’ve perfected into an art form.

Our ability to accommodate both custom and high-volume runs is directly linked to our fully integrated manufacturing facility. With an expert design and engineering team, an in-house tool and die centre, full stamping, injection molding, and CNC capabilities, as well as robotic welding and assembly—all under one roof—we possess both the production power and the castersmith expertise to meet our customers’ unique requirements. By investing in state-of-the-art equipment and the highly skilled personnel, we stay ahead of the curve and ready to scale production at a moment’s notice.

Many suppliers struggle with integrating custom manufacturing runs due to scheduling complexities or financial constraints. Custom solutions demand more time, skilled labor, and engineering expertise. However, at Algood, we put our customers at the center of our decision-making. Whether they need a small-run custom caster or thousands of pieces straight from our catalogue, we find a way to make it happen without compromising on quality or efficiency.

Customers often face the dilemma of choosing between a lower-cost, off-the-shelf caster and a more expensive custom solution. While the former may seem like the economical choice, it can lead to costly breakdowns such as equipment failures, floor damage, and prolonged downtime. We work closely with our clients to ensure they get the best value for their investment—both in performance and long-term cost savings.

Our dedication to meeting customer needs through adaptability is deeply rooted in our commitment to North American manufacturing. We believe customers should have the confidence that their requirements will be met right here in Canada and the U.S. That calls for the ingenuity, craftsmanship and commitment to quality that’s only found on this side of the ocean.

If you’re looking for a partner who understands the delicate balance between customization and mass production, you’ve found it. At Algood, it’s what we do best.

I’m optimistic about 2025

I consider myself more of a realist than an optimist, but I feel very positive about 2025. There are many reasons to believe the new year will bring economic prosperity. The new administration in the U.S. will significantly impact economic factors, many of which will affect the manufacturing sector. Global trends will also positively influence North American manufacturing. That, combined with several upcoming new developments at Algood, will enable us to do an even better job of meeting our customers’ needs in 2025.

The Canadian and U.S. economies were jagged in 2024, but they are stabilizing and becoming stronger. Interest rates in Canada have come down considerably, and every expectation is that U.S. rates will follow suit. This will fuel investment in manufacturing and other sectors. Anticipated energy policies will decrease the price of raw materials like steel and plastics, allowing North American manufacturers to become more competitive. In the past year, we have seen even more customers move away from offshore suppliers to avoid prohibitive lead times and uncertain supply chain assurances. Now, with the prospect of more favourable pricing, the trend toward reshoring will gain even more strength.

Internally, our R&D efforts are well positioned to meet both broad industry needs and individual customer requirements. In the first quarter of 2025, we will introduce a new full series of casters—the first in many years. These new products have been designed to meet the demands of many of the fastest-growing business sectors.

In addition, our internal design and engineering teams are increasingly developing configurations to meet unique customer specifications. In a growing economy with an increasing emphasis on specialization, this is a critical competency. Because of our ability to meet the needs of both the industry and individual companies, I am very positive about Algood’s ability to stand out in the new year.

Technology is also a reason for optimism. As AI applications and delivery mechanisms improve, businesses are gaining a better understanding of how they can put it to use. 2025 will be the year of AI. It will go from being something fascinating to an essential component of operating a business and will have a broad impact on companies and industries. That, in turn, will add efficiency and broad possibilities for growth to the marketplace.

At Algood, our superior integration of 3D modelling has me feeling very positive. As we introduce even more capacity to the CAD LAB™ on our website, we will empower engineering departments by providing them with access to drawings for thousands of caster configurations. We will increase our use of robots and cobots, enhancing productivity and ensuring we maintain our near-100% quality control rating.

Finally, I’m optimistic about the fourth generation of Guttmanns at Algood. Although Elie, who represents the third generation, has only been at Algood for a few years, my grandsons recently visited our facility and got their first lesson in caster manufacturing. No doubt, the future is secure.

Let me take this opportunity to wish all our customers, distributor partners, suppliers and colleagues all the best for the Holiday Season and the New Year. I hope you share in my optimism for 2025.

In uncertain times, here’s what I’m sure about

This is a time of great uncertainty. There are mixed signals from the economy. Inflation is falling while overall growth falters. Reduced interest rates drive some investment, but many companies still face new realities. War and conflict persist in Ukraine and the Middle East, each with cascading impacts. As I write this, political leadership is in flux. Believe it or not, even in the face of all that, there is much that I am sure of. I believe that North American values will remain strong, and despite lower prices elsewhere, the value of North American manufacturing will become increasingly evident. I believe there will always be opportunities for well-engineered and well-made products. Most importantly, I believe in a strong future for Algood.

For over 55 years, the Algood brand has been built on four pillars: manufacturing excellence, a design focus, innovative solutions, and putting our customers at the centre of everything we do.

As we look forward, I am certain our commitment to each one will continue, and I am excited to tell you about some ways that will happen.

I’m entirely sure about our commitment to engineering and design. During COVID, our sole focus was meeting healthcare needs; many new projects were put on hold. In the aftermath of the pandemic, we also devoted much attention to re-engineering our manufacturing equipment, acquiring new machinery and designing new production processes. Now, our R&D efforts are in overdrive. The new year will bring our most ambitious product announcement in a decade. We’ll be introducing a new series of casters designed to meet the mobility needs of today’s material handling and technology sectors.

I can confidently say that our commitment to being the next generation of Castersmiths remains strong. For us, this has always meant combining deep caster knowledge and time-honoured craftsmanship with the most current technological solutions.

We are one of the only North American caster manufacturers to maintain a robust in-house tool and die centre—and it’s busy. We are creating new dies and moulds for the new series. In addition, we are re-tooling to improve the production of existing casters and wheels.

This year, we introduced our CADLAB™, providing online engineering access to 14 casters. Unlike many competitors, we allow users to configure a caster that best meets their needs by selecting from a wide range of options, including wheels, top plates, brakes, stems, and bearings. They can then download 2D drawings or 3D models of the rendered caster for precise design implementation. By the end of the year, all our 2” diameter wheels will be fully configurable in the CADLAB™, and in the first quarter of 2025, many new series will be added.

In addition, we have continued to add new equipment and expand our use of robotics to improve the efficiency of our metal stamping and assembly divisions. The result is significantly greater productivity and output that dwarfs previous totals.

I log thousands of travel miles, meeting face-to-face with customers to ensure we meet their current needs and are prepared to meet their requirements well into the future. We are constantly innovating in small and large ways to react to and anticipate our customers’ needs.

In the face of tremendous flux in the economy and both domestic and foreign affairs, Algood represents a sea of certainty. Our steadfast commitment to our long-standing values and a future fuelled by our beliefs is firm. We are excited to offer our customers something they can always be sure of.

13 Tips to Avoid a Cyber Disaster

Cyber security and best data management practices have been on my mind lately. In part, that’s because there are almost weekly stories of corporations being subjected to ransomware attacks or having their data stolen. And lately, a number of our customers have found themselves caught up in cyber fraud. Being subjected to data theft or computer-related criminal activity can be financially punishing and highly stressful. That’s why we devote huge attention to cybersecurity and responsible data practices at Algood. Based on what we’ve learned and our ongoing scrutiny, I’ve created a 13-item action list to help our customers, suppliers, and colleagues avoid a cyber disaster.

  1. First and foremost – don’t provide any bank, financial or payment information in response to an email or online request. Avoid responding to or in any way interacting with emails that are even the slightest bit suspicious. Criminals are very ingenious these days and can make emails look like they are perfectly legitimate. To confirm that an email is a scam, check the sender’s reply email address. Most often, you will see that it is totally unrelated to the company the email purports to be from.

  2. Consider implementing domain monitoring software. Domain monitoring protects your company’s domain name from potential cyberattacks. These may include phishing schemes, website hacking, and impersonating business websites. Without this protection, cybercriminals can mimic your brand, deceive customers, or spread malware.

  3. Consult your accountants. Many accounting firms have specialists or entire departments focused on cyber security. They can be a source of best practice and worthwhile advice.

  4. Implement anti-virus and security software. To have any cyber-protection, this is a must-have.

  5. Change passwords every six months and use a password vault. This is an easy form of cyber-fraud prevention.

  6. Use multi-factor or two-factor authorization when signing into any financial or accounting software or platforms.

  7. Use password protection software. These programs generate and store indecipherable passwords and safely house credit cards and personal or payment information.

  8. Perform multiple backups of all data regularly – weekly at a minimum.

  9. Ensure that your business insurance policy includes cyber-protection and cybersecurity provisions/coverage.

  10. Consider creating a safe room where any central computer device is located. Special access is required and provided to the smallest possible number of people.

  11. Conduct regular cyber security audits.

  12. Control access to sensitive data. Only a very small number of people using very tight procedures should be able to access online financial, banking, or payment information.

  13. Add malware detection software in addition to anti-virus software. Undetected malware can quickly bore its way into critical computer data. Anti-virus software will not necessarily find malware.

Being cyber-secure is an ongoing process that requires regular attention. Cybercriminals are very smart and constantly adopt new and more dangerous techniques. I encourage you to be vigilant and make sure that data and computer security are always top of mind.

If you encounter anything unusual, you think we should know about, or if you have any questions about data security, please don’t hesitate to email or call.

What’s really changed after COVID?

In the thick of the COVID crisis, many pundits predicted how we do business would change forever. Now, a year after the official end of the COVID emergency, I’ve been thinking about what, if anything, is really different here at Algood. I’m usually skeptical about what the so-called experts say, but I have to admit, I’m surprised at the amount of change that has occurred. Here’s what I’ve noticed. 

Face-to-face is rare. Five years ago, if I told a customer I wanted to arrange a video call, the response would likely be, “Huh?” A good portion would not have had access to a Zoom or Teams account and if it were something important, the clear expectation would be that I would arrange to be there in person. Today, if I tell a customer I’m flying out to see them, they would probably want to know what’s wrong. Even with companies that haven’t been on the leading edge of the technology curve, the adoption of video calls is broad.

Hybrid is here to stay. There’s no question that a lasting impact of COVID is remote work, but it’s a multi-faceted dynamic. Many members of our management and administrative teams work from home for at least part of the week. The related work-life balance and time staff members can spend with family reduces stress and allows for greater focus. In addition, productivity has increased because contributions are measured in terms of availability, output or tasks completed, as opposed to simply hours worked. However, the inability to collaborate and brainstorm in person as a team is a clear loss.

Good employees are hard to find. The ‘great resignation’ and other COVID-related effects have significantly shifted the dynamics of the labour market. Skilled and responsible employees are now in high demand, leading to increased wages and a need for what I call, ‘forced flexibility’ in work arrangements. This shift is putting employees in a position of advantage, forcing businesses to adapt to whatever their demands might be.

Turning on a dime. Within weeks of the onset of COVID, at Algood, we were in complete overdrive, forced to respond to the never-ending needs of healthcare and related sectors. We had to pivot then and we have become even more adaptable since. Not only can we better engineer solutions, but our manufacturing processes can be re-tooled even quicker. We are definitely able to be more responsive.

Speed Matters. As I mentioned, the early days of the pandemic were just-in-time manufacturing on steroids. We simply couldn’t produce casters or wheels fast enough. While the urgency has been lifted, the demand for speed remains. In part, that results from the “Amazon next-day delivery” effect. Also, customers gained the upper hand during the pandemic, and they are not about to relinquish it. We are constantly being pushed to deliver faster.

Rich Relationships. For many reasons, surviving COVID required relationships you could count on—whether with long-time customers, suppliers, accountants, lawyers, or bankers. The importance of having those relationships has been maintained, and we see it in the day-to-day of our business. While we are thrilled to meet the needs of every customer—new and old—our goal, more than before the pandemic, is to create deep, long-term relationships.

No more jackets. In our more laid-back environment at Algood, dress was never a big deal – unless you were going to see a customer or an important contact. But, two years of dress shirts paired with shorts or pyjama bottoms changed all that. Jackets are a relic and in fact, sneakers have become a mainstay of business attire. As long as what you’re wearing is clean and unwrinkled, it’s a free-for-all.

What’s on your list? It’s interesting for me to think about what has changed from an Algood perspective. But I wonder how many of these are unique to us. I’d like to know what you are seeing in your businesses. What’s on your list of post-COVID changes?

Profit vs Quality: Boeing vs Algood

Recent events at Boeing are a cautionary tale for every manufacturer. They bring to life the ever-present tension between quality and profitability. That’s a very narrow path to navigate. Fall on one side, and your financial fortunes suffer. Falling on the other side puts your reputation – and, in the case of Boeing, lives at risk. Here are some thoughts about what really happened at Boeing and why I believe we’re doing a better job of managing the quality-profitability divide at Algood.

In January, a fuselage panel blew out on an Alaska Airlines Boeing 737 Max 9. The rapid loss of cabin pressure pulled the clothes off a child and caused oxygen masks to drop from the ceiling, but miraculously, none of the 171 passengers and six members were injured. This incident set off a mass investigation and the grounding of all Max 9 jets. Adding to Boeing’s problems, U.S. carriers that fly the Max 9 — reported finding loose bolts and other hardware in other panels, suggesting quality issues with the door plugs were not limited to one plane. Eventually, an investigation concluded that the fuselage bolts were never installed on the Alaskan Air jet and others.

This is about more than a couple of bolts. It’s a complete breakdown of safety procedures. If bolts can be left off a door assembly, who’s to say that they can’t be left off an engine or a wing?

All of this comes on the heels of a major quality lapse in the in-flight control systems that led to two catastrophic crashes in 2018, killing almost 350 people. That resulted in Boeing agreeing to pay $2.5 billion to settle a Justice Department investigation, admitting that employees misled regulators about the safety of the 737 Max. All Max jets were grounded worldwide for nearly two years.

You would have thought that Boeing would have learned its lesson. But almost unbelievably, that isn’t the case. Maybe that’s why the CEO of Alaska Air said, “I am more than frustrated and disappointed. I am angry. My demand on Boeing is, what are they going to do to improve their quality programs in-house?”

So, here’s what I believe to be the problem. The people at the top at Boeing are all finance guys. The current CEO, whose predecessor was fired because of the previous fatal quality issues, is a former Blackstone executive and rose through the ranks of accounting and finance. And clearly, he hasn’t turned the company around. For a company like Boeing, safety and quality must come first and the bottom line second.

There is always tension between meeting financial goals and maintaining quality and safety standards. But when those in charge are only concerned about the next quarter, it has a cascading impact on training, assembly, designers, engineers, and quality assurance. There needs to be a culture shift at Boeing.

Corporate ownership exacerbates the tension because the measure of success demanded by shareholders is always financial – even if it comes at the expense of quality. In an owner-managed operation like Algood, we have the freedom to proudly stand behind every caster and every wheel that leaves our fully integrated manufacturing facility.

No manufacturer is immune from quality assurance challenges. What sets companies apart is the way they deal with them. Many years ago, we had a major problem with our high-temperature wheels. When we discovered they were not meeting quality standards, we shut down the production program. Completely. In a day. We probably forfeited well into six figures in sales over six to eight months. We understood there was a failure, and the wheel material was not performing.

We started from scratch, re-developing a compound to meet the requirements. In fact, we created our own testing lab to ensure that the wheels functioned perfectly within the specified temperature range. We weren’t going to sell a product unless we were completely confident. It took nine months to perfect, but we haven’t had a single wheel fail since then. Interestingly, we’ve also tested many of our competitor wheels only to discover that many don’t meet industry standards.

We used to have a customer who would tell us that “quality is free.” In other words, he wasn’t willing to pay anything extra for quality. The reality is that there is a cost to quality. If you buy North American-made casters and wheels, you understand there is also value in that quality. Customers always want to pay less, and there are always ways of cutting costs. But there is a limit at some point because you have to believe in the quality of the product you’re selling.

At Algood, our QA and Engineering teams take the lead on product development, and I’m proud to listen to them. If they’re not satisfied, I’m not satisfied, and we’re not bringing that product to market. If the costs are too high, we’ll look for a way to produce a high-quality product at a more reasonable price point. But our customers understand that Algood’s quality is worth the peace of mind it comes with.

Dare I say that if Boeing were a little more like Algood, they would be flying a lot higher.

Mixed Signals

Here in Toronto, as we enter the third quarter, the weather has turned dramatically colder. It feels like autumn. That may be the clearest signal facing us. The economy, global politics, the caster industry and even our own customers are all sending mixed signals. You are likely facing some of the same unpredictability. In the spirit of offering our customers and colleagues some insight, here’s what we see and what we’re doing about it.

Higher interest rates are continuing to have an impact. The cost of capital investments has become prohibitive to some and potentially destructive to others. In our own business, we had the foresight to delay some planned projects and the acquisition of equipment. We will be fine but some of our affiliated companies as well as some of our customers are in precarious positions. With the potential for even higher interest rates, the economy remains hard to read.

The labour market has become much tighter. It’s really hard to get well-qualified employees with specialized skill sets. We have decided that we’re not going to feel pressured and settle for second best. For example, it recently took us months and countless candidates to hire a superb electrician. Other businesses may not be in the position to wait for the right talent.

On the positive side, supply chains are strong. Prices of raw materials and other production inputs have steadied. That’s allowing us to effectively plan for 2024 by securing our supply chains and ensuring that our manufacturing capability remains dependable.

However, the price of oil is precarious. Current events in the Middle East have the potential to put dramatic upward pressure on the cost of oil. That, in turn, could have cascading effects on supply chains.

The move toward reshoring is growing. We continue to receive calls from customers who want to reduce or eliminate their offshore purchasing and replace it with North American-made materials. In fact, our orders from customers specifically switching to materials made in North America have increased significantly.

Many of our customers have ambitious plans for 2024 and that is fueling our research, design and engineering efforts. Our R&D initiatives are progressing very well. We expect to introduce a number of new casters in the coming year.

Despite the uncertainty, we recently introduced a new website and are committed to continuously enhancing our online presence through greater CAD functionality and more resources for our customers. Our online catalogues are continuously updated so that you can always get up-to-date product information. We are constantly seeking to improve the user experience on the website. Please share any feedback.

These mixed signals make it very hard to predict what will happen with the economy and the caster industry in the coming months and into 2024. But we are certain that if we continuously improve our integrated manufacturing facility in Toronto and maintain our commitment to outstanding design and engineering, we can’t go wrong. More importantly, we know that our success will be guaranteed by keeping our customers at the centre of everything we do.

What are the mixed signals you are seeing in your businesses? Take a moment and let me know. Who knows. Together, we might be able to make both our companies stronger.


On a more personal note, I want to thank all of you who have called or emailed with your kind messages about what is happening in Israel. With many relatives and friends in Israel, the current events weigh heavily on me and my family here. Your wishes and concerns are comforting.

The Three E's Keeping Me Up

Three E’s are Keeping Me Awake

I monitor economic news and insights very closely. It’s part of my daily media routine and there are several people whose opinions I seek out and follow. Based on all that, there are three interconnected E’s that are keeping me awake lately. The situation in Europe, the impending global energy crisis and the economy all have my full attention these days. I’m concerned but I’m also very confident that Algood’s manufacturing will remain strong.

Europe’s supply of gas has been cut off by Russia and the effects are rippling through every country. Electricity supplies may not be enough to sustain the winter. In some places, raw material production and manufacturing is being shuttered.  Production of everything from manufacturing components to toilet paper is being reduced. Not surprisingly, both unemployment and prices are soaring.

Algood ships worldwide, including to Europe and some of our components are manufactured in Europe. Both of those factors may present a challenge to our business over the coming months. In addition, what happens in Europe does not stay in Europe. There will be global repercussions to the current state of European affairs.

Gasoline and oil prices in North America peaked about six weeks ago but in California, there is a severe energy crisis. The Californian electricity grid can’t keep up with the demand and electricity imported from other states is not enough to close the gap. The state is re-evaluating its decision to mothball nuclear power plants. All of that makes the state more dependent on fossil fuels. While Russian oil represents only three percent of total imports to the U.S., nearly half of Russian oil shipped into the U.S. last year, or close to 100,000 barrels a day, ended up primarily in California, Washington and Hawaii. And California’s economy is the largest in the U.S. and the fifth largest in the world.

California may be the canary in the coal mine. We can expect extreme weather to put demands on energy grids throughout North America. While oil prices have been declining, reductions in global supply will reverse that trend. Rising energy costs will affect every type of production, having an impact on supply chain, employment and the cost of goods.

That brings me to E number three – the economy. The inflation rate is high. While the cost of some goods like steel, wood and paperboard have started to come down the cost of other supplies and components is rising, hurting manufacturing. Central banks in the U.S. and Canada are increasing interest rates with no ceiling in sight. While experts debate about whether the economy is officially in a recession, the economic outlook gets bleaker. Stock markets are losing value.  A recent PwC study indicated that 50% of firms in the U.S. are forecasting layoffs. The future is, at best, uncertain.

A number of our suppliers and customers reducing output and laying off employees. We expect that supply chain issues will persist for both manufacturers and consumers. The impact on sales is unclear but it’s unlikely that our revenue will not grow this year.

Our employees have always been our most important asset and we are concerned for them. The cost of food, clothing and other items is increasing rapidly, straining personal budgets. Families are being forced to do more with less which increases stress levels.

We have faced tough situations before and not only did we survive, we thrived. In 2008, we didn’t lay off a single employee and made a decision to reinvest in our business. Over the past two years, we very successfully guided the company through the pandemic and emerged stronger.

Throughout it all, we have grown by being responsive to the needs of our customers. We have innovated by bringing new products to the market and by finding unique solutions to meet customers’ requirements. The quality of every caster and wheel that leaves our plant is guaranteed and our reputation for on-time delivery is unmatched.

Despite my concerns, I am confident that none of that will change.  We are moving forward with product development projects and capital equipment acquisition. I am watching these three Es – Europe, energy prices and the economy – very closely. But I’m also ensuring that we will be there for our customers and remain the next generation of CasterSmiths.

I’d like to take this opportunity to wish all our Jewish customers, colleagues and friends a Happy and Healthy New Year.

Our Employees – Our Greatest Investment

Our Greatest Investment

While everyone in the manufacturing sector and the business world is consumed with news about inflation, supply chain and the lingering pandemic, I’m concerned about something far more important – the physical and mental well-being of our employees. They are our most valuable asset and we are doing everything we can to help them and protect them.

The last two years have been unbelievably challenging for our employees and current circumstances aren’t much better.

Masks may now be optional but the risk of getting Covid remains high. While the current strain of Covid is less likely to cause serious illness, being infected is still disruptive. We provide employees with as many paid days off as they need to be healthy and safely return to work but family members may get sick or have to isolate. That presents financial and practical implications. Just think about kids and school, grocery shopping as well as getting to appointments. The constant worry about getting sick is unprecedented and takes its toll on people.

The pace of manufacturing in our plant has been intense. We are often struggling to keep up with demand, particularly as customers are challenged by off-shore suppliers. That, in turn, puts immense pressure on our staff. Every part, every component and every caster is critical. There is little to no down time. The pressure to produce and meet customer requirements is unending. It’s really hard to sustain the physical and mental effort needed to be “on” all the time. As I walk through the plant, I can see the strain on employees’ faces and it worries me.

The price of everything from gas to groceries to health and beauty supplies is rising quickly. And, as interest rates climb, housing costs are going up. To offset some of the impact, we give our employees store gift cards every other month. While that helps, a pay cheque definitely doesn’t go as far as it did a few months ago. The financial pressure on employees is dramatic.

We are slowly bringing our customer service staff back to the office. Working from home offers lots of convenience and flexibility but being isolated from fellow employees creates loneliness. It’s clear that employees crave the camaraderie of being in the office together. In the coming months, we’re hoping to have everyone back together again and to restore the family atmosphere that was a hallmark of Algood. And I am definitely looking forward to our first summer luncheon in almost three years.

While we consider capital manufacturing enhancements to mitigate supply chain issues and buffet us from inflation, we know there is no greater investment we make than in our human capital – our employees. Even though I am very concerned about their physical and mental well-being, I believe that, with a little help from us, our employees will weather the storm. They just want to get back to some sense of normalcy and I couldn’t agree more.

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Algood at 53. Then, Now and the Future

Last Friday, Algood Casters celebrated its 53rd birthday. Much has changed since our father, Max Guttmann, started Algood in 1969. But there’s a lot of truth to the adage that the more things change, the more they stay the same. There’s no question that looking at Algood then and now creates a portrait in contrasts (as you will see in the photos below). While my brother, Sean and I strive to make our own mark on the company, we feel our father’s presence and the values he held dear every day. And now, there’s a new generation who will add their very own touches to the culture and tradition that are so much a part of who we are.

Our father was a tool and die man, making stampings for brake drums. When the opportunity arose, he borrowed $3,000 to buy the machinery to make casters. He had two lines – one for small furniture like the TV dolly pictured below and one for office chairs. It was small and easy to manage. Then in 1972, he showed his competitors that he was a fighter by acquiring his own injection moulding equipment, which allowed him to produce plastic and urethane wheels. Perhaps more than any other business decision, that one made him the master of his own destiny.

Max was a problem-solver and a creative one at that. When the people at McCullough were struggling to produce a shroud for their chain saws with ten dies, he found a way to do it with three. That earned him a trip to L.A. Later, he found was one of the first people in the industry to find a way to simultaneously lock the wheel and the swivel on a caster. The ALock is a mainstay of our available brake options to this day.

If our father could see Algood today he would be blown away by the equipment and the processes as well as by the number of people that work here and the sheer volume of casters we produce in any given week. At the same time, there is much that would be familiar.

My father never forgot how he was welcomed to Canada as an immigrant. He made a point of helping other refugees families get settled in Canada, including the Vietnamese boat people in the 1970s. He also maintained a strong commitment to doing business in Canada and supporting other Canadian businesses. A number of years ago, with Dad’s principles in mind, we made a major commitment to invest in our own equipment and our future here in Canada. The events of the past two years have strengthened our on-shore resolve and made us even more proud to be a North American manufacturer.

Max respected and was connected to his employees. He appreciated what they brought to the company, never taking them for granted. Today, there is nothing that we value more than our staff. We are particularly proud of the ways in which we have protected and accommodated employees as we faced the challenges of Covid. With numerous people who have been with the company for decades, we have a deep sense of responsibility for every employee.

In 1969, small business strategy was simple. Produce goods of outstanding quality and deliver them on time, every time. Guess what. That hasn’t changed. We know that in 2022, what distinguishes Algood is our ability to produce casters of superior quality and get them to our customers exactly when we said we would. As an ISO 9001 company, we make an ongoing commitment to every aspect of quality.

So, what has changed in 53 years? For starters, we are totally committed to high-quality industrial engineering design. Through investments in CAD and 3D printing as well as the expertise to leverage the technology, our casters are well-engineered and beautifully designed. That same industrial design capability has also allowed for the in-house production of four robotic welding cells as well as numerous automation enhancements to our equipment.

We have become more innovative and our product line has increased exponentially. Many of those products have become industry leaders, like our RollX™ wheels with their sister Lava™ high temperature wheels and our iLock™ multi-positional braking system.

While some of the equipment our Dad bought over 40 years ago is still running well, we have more machinery – and more sophisticated machinery – than ever before. The production floor includes stamping and injection moulding equipment, three CNC machines, automated assembly stations and more. We also have a fully integrated manufacturing facility that includes a complete tool and die centre as well as our engineering and design complement.

Perhaps more than anything else, Algood’s success has been founded on a deep sense of family values. We are not a corporate conglomerate. We make decisions based on principles, integrity and honesty. The Algood stamp on every product signifies the personal responsibility that we take for its quality. Together, with our employees, we see ourselves as a family. And of course, starting in 1992, the second generation of our family took the reins in leading our company – with me as the President and Sean as the Vice President of Manufacturing.

Now, as my son Elie has made a personal commitment to be part of the future of Algood, he becomes the third generation that will take responsibility for the company. Undoubtedly, he will make his own unique mark, as I have made mine. What is equally certain is that he will be guided by his grandfather’s enduring values and principles.

1 (800) 254-6633
service@algood.com

Algood Casters has manufactured, designed and developed industrial and specialty casters, brakes and wheels since 1969, in capacities from 25 to 65,000 lbs.